FREQUENTLY ASKED QUESTIONS
FAQ
If you’re not able to find the answer you’re looking for here, please do get in touch with a member of our lovely customer service team by following using the contact form on this page.
General Information
Edoaria is a brand dedicated to providing high-quality accessories. We pride ourselves on unique designs inpired by ancient Greek heritage such as astrology and protection (Evil Eye also known as “Mati”) and a commitment to protecting marine wildlife.
Each collection is limited edition and is created by our Founder Alexandra. There is no specific timeline. We are announcing these via our social networks and also via our newsletter.
Edoaria products are available exclusively on our website. We do not have physical stores or other retail outlets. For the complete range of our collections, please shop directly through our site.
Our headquarters is located in Chaudfontaine (Belgium) known for its lush green surroundings and thermal springs.
Our products are carefully made in Asia by trusted partners who share our commitment to quality and ethical work practices. Each item is then embroidered and personalised in Belgium, allowing us to add a local, artisanal touch. We’ve explored various sourcing options, but this approach currently offers the best combination of craftsmanship, reliability, and sustainability. Wherever possible, we prioritise recycled or organic materials and always strive to uphold high standards throughout the production process.
We thoughtfully select each material used in our products to ensure high quality and sustainability. You’ll find all material details in each product’s description. Whenever possible, we choose recycled materials—like the recycled polyester in our beautiful pouches—and prioritize high-quality options certified by OEKO-TEX Standard 100, including our embroidery threads and labels.
Our goal is to reach 100% of our collections made ethically and toxin free. Our ambition is also to make sure our collections are sustainably sourced fabrics and use 100% organic cotton and/or recycled fabrics.
Yes, we do offer customization options. For details, please refer to our Personalised Items page. Each customization is crafted with high standards of quality and precision, using Oeko-Tex Standard 100 certified threads to ensure safety and sustainability. Our embroiderer in the Liège area manages the process meticulously, bringing your unique vision to life with careful attention to detail.
For any inquiries, please use our contact form on this page or on our contact page.
Contact Form
Ordering
Simply browse our website, select your items, and proceed to checkout. Follow the instructions to enter your shipping details and payment information.
If you need to modify or cancel your order, please contact us immediately using our contact form. We will do our best to accommodate changes if the order hasn’t been processed yet.
Currently, we do not offer gift cards. However, we’re working on adding this option soon to make gifting Edoaria even easier. Stay tuned for updates!
No, even placed in your cart, the articles can’t be saved for you before an order is placed and paid. These items can therefore be out of stock and yet still appear in your cart.
Yes. You just have to edit the shipping address in the purchase tunnel.
Here are the different payment methods available : Visa, Mastercard, Maestro, Bancontact & Paypal.
Shipping
We offer flexible delivery options (pickup point or home delivery) through trusted carriers. Exact rates and delivery times will be calculated at checkout. More info on our Delivery & Returns page.
You can receive your order at the address of your choice : at home, at work, in a relay point. Just enter it during the checkout process.
We are proud to offer shipping to a wide range of countries, including all European Union countries. Shipping rates and times vary depending on the destination and carrier selected. Please refer to our Delivery & Returns page for more information.
Tracking options can vary depending on the shipping method and carrier used.
Please refer to our Delivery & Returns dedicated page.
We take great care in choosing eco-friendly packaging and labels, favoring recycled or easily recyclable materials and, where feasible, sourcing from local Belgian suppliers. We believe that meaningful ocean conservation starts with small, mindful choices in every step of our production.
Returns
You can return unused and undamaged items within 30 days of receipt. Please follow the instructions provided in our Returns & Refunds section.
Start by contacting us through our contact form. You will receive instructions and a return label. Please ensure items are returned in their original condition.
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. Once we receive the item and process your refund, the return shipping cost will be deducted from your reimbursement. This approach helps us promote mindful purchasing, reduce overconsumption, and protect the planet.
Refunds are processed within 10 working days after we receive your returned item.
Account & Security
No, you can shop as a guest. However, creating an account can make future purchases easier and allow you to track your order history.
Click on the “Customer Account” icon on the top right corner and create your account by following the different steps.
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Once signed up to you account, you have access to all your personal data. You can edit and add new addresses any time.
Newsletter & Discounts
You can subscrive to our Newsletter using the form at the bottom of any pages of our website.
We’re sorry to see you go! Send us a message using the contact form, choose the “Other” Object category, mention you want to unsubscribe and do not forget to provide your email address. We’ll be sure to unsubscribe you from all marketing emails.
Yes, we have seasonal sales! These are announced via our newsletter and on our social media. Make sure to subscribe to our newsletter and follow us on Instagram @EdoariaOfficial to stay updated.
Yes, we offer coupon codes exclusively through our newsletter. These codes are unique, account-specific, and intended only for our mailing list subscribers.
