DELIVERY & Returns
Delivery, Returns & Refunds
At Edoaria, we are dedicated to providing a seamless shopping experience from the moment you place your order until it arrives at your doorstep.
This section offers comprehensive information about our delivery process, including estimated shipping times, methods, and costs. Additionally, you will find details on our returns and refund policies to ensure you are fully informed about your options.
Please note that exact shipping rates and delivery times will be calculated and displayed during checkout. For information on how to return items or request a refund, please refer to our Returns & Refunds section below.
Delivery & shipping
We offer flexible delivery options to suit your preferences. Choose from home delivery or pickup delivery, depending on your location.
Pickup locations may be available in designated parcel shops, offering greater convenience for those who are unavailable for home delivery.
Please select your preferred delivery method during checkout to review the available options and prices.
Shipping costs are calculated based on your location, the size, weight of the items in your order, and your delivery method choice.
To ensure transparency, the exact shipping cost will be calculated and displayed during checkout before you confirm your order.
Remember, free shipping is available for orders over €100 to Belgium, Netherlands, Germany, Luxembourg and France.
Order Processing
All orders are processed with care. Our typical processing time is 2-3 business days*. For personalised items, please allow an additional 2-3 business days* for preparation.
Delivery times
Estimated delivery times depend on your location and chosen shipping method. See below for average delivery times:
Domestic Shipping (Belgium):
Standard Shipping: 1-3 business days*.
International Shipping :
Standard Shipping: 2-10 business days* depending on the destination**.
Please note: *Delivery times are estimates and may vary due to public holidays, customs processing, or carrier delays. **For remote areas and islands, expect 1-3 additional days for delivery.
At Edoaria, we prioritize eco-friendly, sustainable packaging to align with our commitment to the planet. We carefully select recycled or easily recyclable materials to reduce our environmental impact, always choosing local options where possible to further support sustainable practices.
Each item is packed securely, ensuring it arrives in perfect condition while minimizing unnecessary waste.
We believe that protecting our oceans and conserving nature starts with these small, intentional choices. Our packaging is a reflection of our dedication to sustainability, offering you luxury products that care for the earth
We are proud to offer shipping to a wide range of countries, including all European Union countries :
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Rep., Denmark, Estonia, Finland, France, Germany, Grand Duchy of Luxembourg, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Each area listed below has an extra fee, and certain islands and remote locations may not be covered. The prices are listed in euros (€) and apply only to the regions and postal codes specified.
Denmark (specific zones):
Delivery available with an additional charge of €32.81
Postal Codes: 3700, 3730, 3760, 3720, 3740, 3751, 3782, 3790, 4592, 3770, 5960, 5970, 5985, 6720, 7884, 8305, 8592, 9950, 9960, 9940
No service for Greenland or Faroe Islands)
Germany (specific zones):
Delivery available with an additional charge of €22.16
Postal Codes: 18565, 25845, 25846-25847, 25849, 25859, 25863, 25869, 25929-25933, 25938-25942, 25946-25949, 25952-25955, 25961-25970, 25980, 25985-25986, 25988-25990, 25992-25994, 25996-25999, 26465, 26474, 26486, 26548, 26571, 26579, 26757, 27498, 83209, 83256
(No service for Helgoland or Büsingen)
Estonia (specific zones):
Delivery available with an additional charge of €75.88
Postal Codes: 88001-88005, 91217, 91301-91320, 92001-92420, 93001-94702, 62601
Finland (specific zones):
Delivery available with an additional charge of €81.28
Postal Codes: 22100, 22130, 22150, 22220, 22240, 22270, 22310, 22320, 22330, 22410, 22430, 22520, 22530, 22550, 22610, 22630, 22710, 22720, 22730, 22810, 22820, 22830, 22840, 22910, 22920, 22930, 22940, 22950
France (specific zones, including Corsica):
Delivery available with an additional charge of €43.41
Postal Codes: 17410, 17580, 17590, 17630, 17670, 17740, 17880, 17940, 22870, 29242, 29253, 29259, 56360, 56590, 56780, 58330, 85330, 85350,
Corsica: 20000-20999
Greece (specific zones, including Crete):
Delivery available with an additional charge of €31.08
Postal Codes: 18010, 18020, 18040, 18050, 80100, 81100-81113, 81200, 81300, 81400-81401, 81500, 82100, 82102-82104, 82200, 82300, 83100-83104, 83300-83302, 83200, 83400, 84001-84002, 84005, Crete: 70001-70017, 70100, 70200, 70300, 70400, 71201-71202, 71303-71309, 71414, 71500, 71601, 72051-72054, 72059, 72100, 72200, 72300, 72400, 73001-73014, 73100, 73200, 73131-73136, 73300, 73400, 74000, 74051-74062, 74100, 84008-84010, 84100, 84200-84201, 84300-84302, 84400-84401, 84500, 84600, 84700-84703, 84800-84801, 84804, 85001-85002, 85100-85109, 85111, 85200, 85300-85303, 85400-85401, 85500, 85600, 85700, 85800
Great Britain (specific zones):
Delivery available with an additional charge of €39.88
Postal Codes: BT1-82, BT92-94, GY1-9, HS1-9, IM1-9, IV41-56, JE1-4, KA27-28, KW15-17, PA20, PA41-78, PH20, PH42-43, PO30-41, ZE1-3
Croatia:
Delivery available with an additional charge of €48.84
Italy (specific zones, including Sicily and Sardinia):
Delivery available with an additional charge of €43.41
Postal Codes: 4020, 4027, 7024, 7042, 9014, 25050, 30010, 30012, 30100-30126, 30131-30133, 30135, 30141, 57030-57039, 58010-58013, 58018, 71040, 80070-80071, 80073-80077, 80079, 90010, 91017, 91023, 92010, 98050, 98052, 98055
(No additional charge for Sicily and Sardinia)
Netherlands (specific zones):
Delivery available with an additional charge of €20.39
Postal Codes: 1791-1797, 8881-8884, 8891-8897, 8899, 9161-9164, 9166
Portugal (Azores and Madeira):
Delivery available with an additional charge of €62.90
Azores Postal Codes: 9500, 9545, 9555, 9560, 9580, 9600, 9625, 9630, 9650, 9675, 9680, 9700, 9760, 9800, 9850, 9875, 9880, 9900, 9930, 9940, 9950, 9960, 9970, 9980
Madeira Postal Codes: 9000, 9050, 9100, 9125, 9200, 9225, 9230, 9240, 9270, 9300, 9325, 9350, 9360, 9370, 9385, 9400
Spain (Balearic Islands and Majorca):
Delivery available with an additional charge of €41.64
Balearic Postal Codes: 07000-07999
Majorca Postal Codes: 7000-7079, 7081, 7999
(Ibiza included)
Sweden (specific zones):
Delivery available with an additional charge of €54.82
Postal Codes: 10005, 13000-13099, 37020-37029, 37042-37043, 38060-38099, 38500-38599, 38700-38799, 43080-43099, 47400-47499, 62000-62999, 76010-76099
However, please note that for logistical reasons, delivery may not be available to certain territories. These include remote islands and some overseas territories, such as French overseas departments, Canary Islands, and others.
Please note that for logistical reasons, delivery may not be available to certain territories.
These include remote islands and some overseas territories, such as French overseas departments, Canary Islands, and others.
Please refer to the following list of exceptions:
– Denmark: Faroe Islands, Greenland
– Germany: Helgoland, Büsingen
– Spain: Ceuta, Melilla, Canary Islands, Gibraltar, Andorra
– France: French overseas departments and territories, including:DOM (Overseas Departments): Guadeloupe, Martinique, French Guiana, Réunion, Mayotte
– COM (Overseas Collectivities): French Polynesia, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Wallis and Futuna
– TAAF (French Southern and Antarctic Lands): Kerguelen, Saint Paul and Amsterdam Islands, Crozet Islands, Adélie Land, Îles Éparses
– Italy: Livigno, Campione d’Italia, Lugano lake waters, San Marino, Vatican City
– Finland: Åland Islands
– Greece: Mount Athos
– Cyprus: Turkish-occupied area
If your location is not covered, or if there are any delivery restrictions, we will inform you during checkout.
Our selected carriers offer tracking for most standard shipments, allowing you to monitor your package’s journey from dispatch to delivery. You’ll receive regular updates via SMS and email, keeping you informed of your shipment’s progress every step of the way.
Economy options do not include tracking by default, so please check your selected shipping method at checkout to confirm tracking availability.
Customs and Import Duties:
For international orders, customs duties and import taxes may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping fees. To avoid any unexpected surprises, we suggest you check out what import charges may apply before you order.
Shipping Delays:
While we strive to meet the estimated delivery times, please note that delays can occur due to factors beyond our control, such as customs clearance, carrier delays, or extreme weather conditions.
In case of delay, we encourage you to track your order (where available) for real-time updates. If you have any concerns or experience a significant delay, please don’t hesitate to contact our customer support team.
Undeliverable Packages:
If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to pick up the package from the carrier, we will notify you and offer options for reshipping the item. Additional shipping charges may apply.
If you have any questions or concerns about your delivery, please don’t hesitate to contact our customer service team through our Contact Form on the website. We are here to help!
Delivery & shipping
We offer flexible delivery options to suit your preferences via trusted carrier Mondial Relay*.
Choose from home delivery or pickup delivery in relay point or lockers, depending on your location.
Pickup locations may be available in designated parcel shops, offering greater convenience for those who are unavailable for home delivery.
Please select your preferred delivery method during checkout to review the available options and prices.
* With a score of 4,4/5 on Trustpilot in December 2024.
Shipping costs are calculated based on your location, the size, weight (max 5 kg) of the items in your order, and your delivery method choice.
To ensure transparency, the exact shipping cost will be calculated and displayed during checkout before you confirm your order.
Remember, free shipping is available for orders over €100 to Belgium, Netherlands, Luxembourg and France.
Order Processing
All orders are processed with care. Our typical processing time is 1-3 business days*. For personalised items, please allow an additional 2-3 business days* for preparation.
Delivery times
Estimated delivery times depend on your location and chosen shipping method. See below for average delivery times:
Domestic Shipping (Belgium):
Standard Shipping: 3 business days*.
European Union Shipping :
Standard Shipping: 3-5 business days* depending on the destination.
Please note: *Delivery times are estimates and may vary due to public holidays, customs processing, or carrier delays.
At Edoaria, we prioritize eco-friendly, sustainable packaging to align with our commitment to the planet. We carefully select recycled or easily recyclable materials to reduce our environmental impact, always choosing local options where possible to further support sustainable practices.
Each item is packed securely, ensuring it arrives in perfect condition while minimizing unnecessary waste.
We believe that protecting our oceans and conserving nature starts with these small, intentional choices. Our packaging is a reflection of our dedication to sustainability, offering you luxury products that care for the earth
We are proud to offer shipping to: Belgium, France, Netherlands, Luxembourg, Germany, Spain, Portugal, Italy.
We are working to extend our shipping destinations to European Union and international.
Mondial Relay in relay point / lockers : you will receive an SMS and/or an e-mail once the parcel is available at a relay point.
For tracking, the Mondial Relay website giving you all the information concerning it (delivery step, tracking number, …).
Customs and Import Duties:
In case of customs duties and import taxes, these charges are the responsibility of the customer and are not included in the shipping fees. To avoid any unexpected surprises, we suggest you check out what import charges may apply before you order.
Shipping Delays:
While we strive to meet the estimated delivery times, please note that delays can occur due to factors beyond our control, such as customs clearance, carrier delays, or extreme weather conditions.
In case of delay, we encourage you to track your order (where available) for real-time updates. If you have any concerns or experience a significant delay, please don’t hesitate to contact our customer support team.
Undeliverable Packages:
If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to pick up the package from the carrier, we will notify you and offer options for reshipping the item. Additional shipping charges may apply.
If you have any questions or concerns about your delivery, please don’t hesitate to contact our customer service team through our Contact Form on the website. We are here to help!
Returns & Refunds
At Edoaria, we aim to make your shopping experience as enjoyable as possible, including our returns process. We understand that sometimes things don’t work out, and we’re here to assist you with returns in a straightforward and efficient manner.
HOW TO INITIATE A RETURN
1. Contact Us: To start a return, please use our contact form on the website. After submitting your request, you will receive an email with instructions for the return process.
Note: personalised items cannot be returned or exchanged unless they are faulty. Sales are final.
2. Pre-Validation: In your email, you will be asked to provide a clear picture of the item(s) you wish to return along with a brief explanation of the reason for the return. This helps us assess and pre-validate your return request. Upon approval, we will provide you with a return label to use for shipping.
3. Prepare Your Return: Package the item(s) securely in their original condition, including all tags, packaging, and accessories. If the original packaging is too damaged, you may use your own reinforced packaging. Ensure the item is unused, unwashed, and undamaged. Please include your order number with the return package.
4. Shipping Your Return: Ship the package back to our headquarters within 14 days of receiving it. We recommend using a tracked shipping method to ensure your return reaches us safely.
Please note: The cost of return shipping is the customer’s responsibility.
ARTEGY SRL – Edoaria Returns
Chemin de la Lemmetrie,67b
4050 Chaudfontaine,
Belgium
Please : do not hand-deliver your return to our address, as we cannot guarantee that it will be processed or refunded.
Return Shipping Costs:
The cost of returning an item is borne by the customer. The shipping charges will be deducted from your total refund amount.
The return shipping cost depends on the carrier and your location.
For details on specific return costs, please refer to the rates provided by your chosen carrier.
Why Are Returns Chargeable?
We believe in encouraging mindful shopping and minimizing environmental impact. “Free” returns can contribute to overconsumption and unnecessary waste.
By charging for returns, we aim to promote thoughtful purchasing decisions and reduce our carbon footprint.
Additionally, a percentage of our sales is pledged to ocean protection and the conservation of dolphins, turtles, and whales. For more information on our commitment to environmental sustainability, please visit our About Us page.
Refund Processing: Once we receive your returned item, we will process your refund within 10 working days. The refund will be issued back to the original payment method used at checkout.
Non-Returnable Items: Please note that certain items, such as personalized products and Gift Cards, cannot be returned nor refunded.
For other items, ensure that all items are returned in their original, unused condition (no scent, marks nor damage) with all original tags and packaging intact.
Non-Compliance: If the returned product does not comply with our return instructions, it will be considered as not complying with our return policy and will not be refunded.
Faulty Items: If you receive a faulty or incorrect item, please contact us via our contact form. You will be asked to provide a description of the issue with images by email. We will arrange for a full refund, including any original delivery charges.
For any questions or concerns regarding returns, refunds, or faulty items, please reach out to us using our https://edoaria.com/contact/. We are here to help and ensure your satisfaction with our products and services.
